Return and Exchange

At Swimbas, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your swimsuit, we offer a hassle-free return and exchange policy. Here’s everything you need to know about returning or exchanging your Swimbas swimsuit.

Return Policy

• Eligibility: Items must be returned within 30 days of receipt. To be eligible for a return, your swimsuit must be unused, in the same condition that you received it, and in the original packaging with tags attached.
• Process: To initiate a return, please contact our customer service team at support@swimbas.com with your order number and reason for return. We will provide you with detailed instructions on how to return your item.
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days , Shipping and 14% tax will be deducted 

Exchange Policy

• Eligibility: Items must be exchanged within 30 days of receipt. To be eligible for an exchange, your swimsuit must be unused, in the same condition that you received it, and in the original packaging with tags attached.
• Process: To initiate an exchange, please contact our customer service team at support@swimbas.com with your order number, the item you wish to exchange, and the new size or color you would like. We will provide you with detailed instructions on how to proceed with your exchange.
• Shipping: For exchanges, we will cover the shipping cost of sending the new item to you. However, you will be responsible for the cost of shipping the original item back to us.

Frequently Asked Questions

1. Can I return or exchange a sale item?
   • Sale items can be returned or exchanged within 30 days of receipt, following the same eligibility criteria as regular-priced items.
2. How long does it take to process a return or exchange?
   • Returns and exchanges are typically processed within 5-7 business days after we receive your item. Refunds may take an additional few days to appear on your statement, depending on your bank or credit card issuer.
3. What if my swimsuit is defective or damaged?
   • If you receive a defective or damaged item, please contact us immediately at support@swimbas.com. We will arrange for a replacement or refund at no additional cost to you.
4. Do you offer international returns and exchanges?
   • Yes, we accept international returns and exchanges. Please note that you will be responsible for the cost of returning the item to us. For exchanges, we will cover the shipping cost of sending the new item to you.

Contact Us

For any questions or concerns regarding returns and exchanges, please contact our customer service team at support@swimbas.com. We’re here to help and ensure you have the best shopping experience with Swimbas.